Frequently Asked Questions

What can we help you with?

We’ve collated some of the most common questions our customers tend to ask us.
Hopefully you will find the answer to your question below, if not, please feel free to get in touch via Live Chat, Phone or Email.

  • My Account

    • Unsubscribe from emails or delete my account
    • I have forgotten my password
  • Delivery & Returns

    • How long will my refund take to process?
    • Do you deliver outside the UK?
    • My CEWE PHOTOBOOK has arrived and there is a spelling mistake in it, what can I do?
  • Order Information

    • How do I track my order?
    • How do I order multiple products in the same order?
    • How do I order more than one copy of a CEWE PHOTOBOOK?
  • Payment & Gift Vouchers

    • Can I use more than 1 voucher for the same order?
    • What promotions or discounts do you currently have running?
    • The offer is due to expire and I cannot get my order through with the promotional code, what should I do?
  • Products

    • How long will my book with Highlights take to be delivered?
    • Can I add Highlights when designing it online?
    • Why can't I change the clip art size?
  • Software & Mobile App

    • I’m receiving an error saying that many pages are empty, but my images are on the page. Will the page be printed empty?
    • I’m receiving a load balancing server error, what should I do?
    • I can't see all of the software, why is this?