Frequently Asked Questions: Delivery & Returns

How long will my refund take to process?

If your order is refunded for any reason we ask that you allow between 7-10 working days for this to appear on your statement. The time it takes to process a refund is controlled by your bank/building society, for further information on this please contact them.

Do you deliver outside the UK?

Sadly we do not deliver outside the UK, but we’ll keep you updated if anything changes.

My CEWE PHOTOBOOK has arrived and there is a spelling mistake in it, what can I do?

When we print your CEWE PHOTOBOOK for you we use an automated print system so we print the data exactly as we receive it. The data we receive for your CEWE PHOTOBOOK is stored as a ‘read only’ file which means we can view your CEWE PHOTOBOOK but we cannot make any changes to it ourselves. If we reprinted your order the same spelling mistake would still be there.

If you are not happy with your CEWE PHOTOBOOK then you can return it to us under our guarantee. Once we have received your order back we can then issue you with a voucher so you can make any necessary changes and then re-order your CEWE PHOTOBOOK.

Why is there a black mark on my image in my printed CEWE PHOTOBOOK?

Black marks are caused by a problem with the red eye correction tool. There is an intermittent problem in the software which can occasionally cause the red eye to try and correct an image in the wrong place causing a black mark. This is something that we are currently working on for our next software version. Please send us an image of the error and your order number via email and a member of our customer service team will be able to send you a voucher code and instructions on how to reorder.

How can I get in touch with customer care?

Telephone:

+44 (0) 1926 463 107

Calls are charged at the standard national rate.

Email:

photoworld@cewe.co.uk

Mail:

Unit 4, Spartan Close, Titan Business Centre Tachbrook Park Warwick CV34 6RR

What are your customer care opening hours?

Our UK team of customer care operators are available via phone, email and LiveChat Monday to Sunday, 24 hours a day.

How much is delivery?

The delivery cost varies depending on the type of product you order. Please see our Delivery Information for more details.

How long will my order take?

Production times vary by product. Once produced, all orders are sent via first class Royal Mail or similar specialist courier. You can find more information on production and delivery times on our Delivery Information page.

If the order is undeliverable a card will be left and the parcel taken to your local sorting office. The parcel will be returned to us if not collected after a specified time. Please ensure that the address you enter is correct and if it’s a large parcel that someone will be available on receipt of this.

What is your returns / refunds policy?

All CEWE PHOTOBOOKS, Wall Art and Calendars are covered by a 100% Satisfaction Guarantee. All other products cannot be returned for a refund once ordered unless they arrive damaged or with a quality issue.

If your order has arrived damaged or you believe there is a problem with the quality of your order, please return your order to us free of charge, using the return address label enclosed on your delivery note.

Please enclose a short note to advise what the problem is with your order and we can investigate it for you. We do unfortunately require the order to be returned to ensure the damage or quality issue can be checked.