Frequently Asked Questions: Payment & Gift Vouchers

Can I use more than 1 voucher for the same order?

Unfortunately not, you can only use one voucher code per order.

What promotions or discounts do you currently have running?

You can view our current special offers here.

Please take a look at this page before you place your order, the promotions are to be redeemed by entering the relevant voucher code into the voucher section at the beginning of the order process.

The offer is due to expire and I cannot get my order through with the promotional code, what should I do?

If you are having problems using the promotional code please take a screen shot of any error codes or error message and email these to us as soon as you can. We would not advise placing the order without the promotional code as we may not always be able to honour the promotion for you.

I received my welcome email after I had placed my order, can I still use my promotional code with my current order?

Unfortunately your welcome codes cannot be applied retrospectively to an order, we do advise further about this in our terms and conditions. Do not worry though as you have not lost out on your offers, you can claim them with your next order, just ensure you enter in your code at the time you place your order.

How do I know if my order has been successful?

You will receive a confirmation of order on screen, which will then be followed by a confirmation email to your registered email address. If this does not happen and you did not get an order number then the order has not finalised. If you are still unsure then please Contact Us.

Can I cancel / make changes to my order?

Unfortunately we are unable to edit or cancel orders once they have been submitted. As soon as you checkout, your order data is entered into our production workflow and does not allow manual intervention. This process ensures high security so that all customer data is protected. (Please refer to our order terms and conditions).

How do I use a voucher code?

Simply enter the voucher code into the voucher entry box presented to you during the checkout of your order, when ordering via the website or through the desktop software.

Can I get a discount for quantity orders?

We offer volume discounts on most products, for example you can save up to 15% when ordering 5 or more CEWE PHOTOBOOK. For more details on volume discounts please take a look at the product pages for the items you are interested in.