Why can I not download the software?

If you cannot download the software we advise that you check you meet the necessary system requirements.

Please see information below:

Windows Requirements

Operating System: Windows 7 or higher
Processor: 1.4 Ghz
Memory: 2GB RAM
Available storage: Minimum 5 GB (recommended)
Minimum Screen Resolution: 1280 x 1024

Mac Requirements

Operating System: Version 10.10 or newer
Processor: 1.4 Ghz
Memory: 2GB RAM
Available storage: Minimum 5 GB (recommended)
Minimum Screen Resolution: 1280 x 1024

Please note – Not suitable for notebooks

Please also check if you have any popup blockers installed on your system as this can often prevent the software from being downloaded.

Please ensure you stay connected to the Internet for the whole download process as the software can download in parts and may need to reconnect.

Please also check your antivirus software and add trusted URL. Most firewall programs should either have the option to set an exception for trusted URLs (in this case http://orderport01.photoprintit.de ) or to allow the installer to communicate through the firewall.