What do I do if I get an error message when placing the order via the software?

The software has a Debug activation tool built into it which records and logs actions taken. To run this report please follow the instructions below:

  • Please click on “options” and then “about”.
  • There will be a section called “support”, on this page you will need to click on the box that says “generate debug outputs for support”.
  • This will create a file name. Once you are happy with this press ok and it will start the debug.
  • Use the software as normal and when the error has been located the debug will record this.
  • Please save this debug file, along with a screen shot of the error code and attach them to an email and send to our customer support team.