You can do this by holding down the Ctrl button at the bottom left of the keyboard and then at the same time pressing the Prt Sc button (found at the top of the keyboard next to F12).
You can then paste this onto a blank word document by opening word and pressing Ctrl and V together. This will then capture your computer screen as you see it. You can then save the document and email it to us as an attachment.
Sending a screen shot on a Mac
- Command+Control+Shift+3: take a screenshot of the entire screen, and saves it directly to the clipboard for pasting elsewhere
- Command+Control+Shift+4, then select an area: takes a screenshot of the selection using the rectangular drawing box, and saves it to the clipboard for pasting elsewhere
- Command+Control+Shift+4, then space, then click a window: takes a screenshot of a window as specified by the hovering snapshot cursor, and saves that capture to the clipboard for pasting