The ‘Load balancing error’ appears when the software has difficulty connecting to the Photo server.
Please check that your firewall and antivirus settings are allowing the software to connect to the internet.
Please also check that the proxy settings within the software are set to ‘Use system proxy’. This setting can be found by clicking on ‘Options’ on the toolbar, and then ‘Network’.
If you are ordering from a workplace computer or network, please check with your IT department, as their settings may be preventing the software from making a successful connection.