100% Satisfaction Guarantee
It’s simple – we want you to love our products!
All CEWE PHOTOBOOK, CEWE WALL ART and CEWE CALENDAR orders, up to a quantity of 5 products, are covered by our 100% Satisfaction Guarantee. This means if you are not 100% happy with your product for any reason, you can return it to us within 14 days of receipt for a full refund, a reprint or a voucher to the same value – whichever is appropriate.
Other products cannot be returned for a refund unless they arrive damaged or with a quality issue. However, we are always happy to investigate a case, so please still go ahead and get in touch with us.
Can I Cancel My Order?
CEWE PHOTOBOOK, Wall Art and Calendar orders:
Where possible, we will try our best to cancel your order under our 100% Satisfaction Guarantee. Whilst we cannot stop an order being produced, we can stop dispatch of the order if it has not already moved into the production area. At this stage, we will be able to securely dispose of your order and you will not be charged. If for any reason we cannot cancel your order or you are charged, the product can be returned under our 100% Satisfaction Guarantee for a full refund (up to a quantity of 5).
All other products:
Other products cannot be returned for a refund once ordered unless they arrive damaged or with a quality issue. However, please still go ahead and contact us, as we are always happy to investigate issues on a case by case basis.
Faulty/ Defective Goods
If your order has arrived damaged or you believe there is a problem with the quality, you can return it to us free of charge, using the return address label enclosed on your delivery note.
What do we mean by faulty or defective goods?
Faulty or defective may refer to:
- A mark, rip or dent
- Pages in an incorrect order
- Blank pages
- Blurry images when you believe they should have a high resolution
In order to resolve this, we will need you to return the order to ensure the damage or quality issue can be checked.
How Do I Return An Order?
To return an order package, please secure it in the original packaging or a suitable alternative. We kindly ask that you enclose a short note to advise us what the issue is, along with your order number. Then, fix the returns label to the outside of the package and take it to a Royal Mail post office. The return is free of charge, but we do advise you ask for proof of postage (which is also free of cost) just in case the item becomes lost in the post.
If you think your order is too large for Royal Mail (+40x60cm or +2kg), give us a call and we will confirm it for you. To find your local post office, you can use the branch finder at https://www.postoffice.co.uk/branch-finder.
Once confirmed, we can arrange a courier collection between Monday to Friday, 9am – 5pm, at your convenience.
- Print your returns label
- Pop it on your parcel, with a note explaining why your are returning the order and the order number enclosed
- Take it to your local post office
How Long Will the Refund Process Take?
If you wish for us to process a refund on your order, you will receive it in your account within 14 days. If you would like us to provide a voucher so that you are able reorder your product, this will be sent to you on receipt of your return. A reprint will be processed as a priority; however, the lead time will vary depending on the product.